Webinar - ITSM, DevOps, Lean IT, Cloud – Better Together?

Honoured to be speaking at todays global webinar discussing ITSM, LEAN IT and Cloud with a fantastic panel of industry experts.

Do sign up for the live webinar, and if you can't attend - sign up anyway for the recording and watch afterwards.

An exciting webinar itSMF USA has planned for May 17th. They have organised an expert panel representing IT Service Management, Cloud Computing and the Alliance Partners from the Lean IT Association (LITA) and the DevOps Agile Skills Association (DASA).

https://i0.wp.com/www.itsmfusa.org/graphics/logo.jpg?resize=237%2C45

Our expert panel will discuss the value of their individual portfolio’s while at the same time how ITSM, DevOps, Lean IT and Cloud are all essential elements for organisations looking to transform their business models. The webinar is on Wednesday, May 17, 2017 at 10:30 AM EDT – 4:30 CEST.  I will be conducting the interviews with our distinguished panel, which will include:

  • Robert Stroud, well-known itSMF USA contributor, Forrester Analyst, and ITSM SME represents ITSM and the itSMF on our  Expert Panel.
  • Mark O’Loughlin, author of the ITSM and Cloud Service Manager Course for the Cloud Credential Council, will champion the discussion on the role and importance of Cloud and Cloud Service Management.  
  • Mike Orzen, the Father of Lean IT, will discuss how Lean principles is as relevant today to enterprise IT, as it was when the automotive and manufacturing industries went through their own transformational journeys.
  • Troy DuMoulin, well known and respected VP of Research and Development for Pink Elephant will represent the DevOps Agile Skills Association (DASA) and will discuss why investing in building in high-performance IT teams that possess the right skills and knowledge are critical to transforming to the new IT way of working.

Join us on Wednesday, May 17, 2017, at 10:30 AM EDT – 4:30 PM CEST                

Here’s the LINK to register. https://attendee.gotowebinar.com/register/2487698216507427841


Webinar - ITSM, DevOps, Lean IT, Cloud – Better Together?

Honoured to be speaking at todays global webinar discussing ITSM, LEAN IT and Cloud with a fantastic panel of industry experts.

Do sign up for the live webinar, and if you can't attend - sign up anyway for the recording and watch afterwards.

An exciting webinar itSMF USA has planned for May 17th. They have organised an expert panel representing IT Service Management, Cloud Computing and the Alliance Partners from the Lean IT Association (LITA) and the DevOps Agile Skills Association (DASA).

https://i0.wp.com/www.itsmfusa.org/graphics/logo.jpg?resize=237%2C45

Our expert panel will discuss the value of their individual portfolio’s while at the same time how ITSM, DevOps, Lean IT and Cloud are all essential elements for organisations looking to transform their business models. The webinar is on Wednesday, May 17, 2017 at 10:30 AM EDT – 4:30 CEST.  I will be conducting the interviews with our distinguished panel, which will include:

  • Robert Stroud, well-known itSMF USA contributor, Forrester Analyst, and ITSM SME represents ITSM and the itSMF on our  Expert Panel.
  • Mark O’Loughlin, author of the ITSM and Cloud Service Manager Course for the Cloud Credential Council, will champion the discussion on the role and importance of Cloud and Cloud Service Management.  
  • Mike Orzen, the Father of Lean IT, will discuss how Lean principles is as relevant today to enterprise IT, as it was when the automotive and manufacturing industries went through their own transformational journeys.
  • Troy DuMoulin, well known and respected VP of Research and Development for Pink Elephant will represent the DevOps Agile Skills Association (DASA) and will discuss why investing in building in high-performance IT teams that possess the right skills and knowledge are critical to transforming to the new IT way of working.

Join us on Wednesday, May 17, 2017, at 10:30 AM EDT – 4:30 PM CEST                

Here’s the LINK to register. https://attendee.gotowebinar.com/register/2487698216507427841


Holland Calls 23rd March 2017 - Digital Disruption

HollandI will be speaking at the Service Manager Day in Amersfoort Holland on the 23rd of March 2017.

Delighted to have been asked to join such a fantastic mix of industry experts and thought leaders.

The programme for the day is varied and covers a diverse range of topics - so somethig for every attendee. Have a look at the programme here

https://www.servicemanagerdag.nl/en/program-2017/

Equally the speaker line-up is a who's who of the best in their fields. It will be a great opportunity to catch up with old friends and finally meet in person others for the first time.

Take a look at the speaker line-up here:

https://www.servicemanagerdag.nl/en/information/speakers/

Over the coming weeks I will post some additonal information regarding my session - Hey, Where Has All Our IT Gone? – Embracing Digital Disruption

 @ServiceMgrDag #SMD2017 bit.ly/SMD2017

 

 

 

 

 


GRAVITY - A cinematic experience in conquering the cloud (and lunch)

Just to let you  know of our next event from Auxilion which is focused on how Irish firms have used cloud services and digital transformation successfully.

I am holding a number of seats for my personal guests, if you missed the invite, just let me know. If you are tight on time, we welcome you and a few of your team to even just join us for lunch (on us!) anytime between 1.00 -2.00pm next Wednesday. I will be there on the day too, so if you can make it would be good to catch up.

You can register using the link below, or just let me know and I can have my colleagues get you all registered and setup.

http://www.auxilion.com/gravity

Details

WHY

Learn how your fellow industry professionals have digitally changed their organisations

WHEN

Wednesday October 5th, from 1:00pm

WHERE

Light House Cinema, Smithfield, Dublin City Centre

Agenda

1:00 – 2:00pm

Lunch and Registration

2:00pm – 3:30pm

Customer Stories

3:30pm – 4:00pm

Networking & Breakout Technology Showcase Area


Professional Cloud Service Manager Day 3- May 19th

Professional Cloud Service Manager Day 3- May 19th

Day three of the Professional Cloud Service Manager drew to a close some hours ago. The scenic backdrop of Glanmire in Cork was a perfect location to take three days out to deliver the course. We had an international affair with delegates from Ireland, Finland and Saudi Arabia.

Day three examined a number of ITIL process and the impact of cloud on these. We examined the role of governance and the gaps that exist today. Exam prep completed after lunch. It was a shame to say goodbye to all, but as the phrase goes ‘all good things must come to an end’.

Best of luck to all the delegates with the exam and results.


Passed The New RESILIA Foundation Course

I am delighted to have just passed the new RESILIA Foundation exam.

As this is a brand new course and certification released by AXELOS, I thought it would be a good idea to provide some details of my experience and the materials I used to prepare for and take the exam.

As part of the current international Train The Trainer (TTT) programme for RESILIA I was provided with comprehensive courseware provided by ITpreneurs. ITpreneurs is one of the four official global RESILIA courseware providers licensed by AXELOS.

I was provided with a copy of the trainer slides which are externally interactive and a digitally protected softcopy version of the student handbook, which includes comprehensive notes and guidance on both cyber resilience and areas which are likely to be examined.

The course book contains one full sample exam and a second sample exam is available for download from the RESILIA website (login may be required). This provides delegates with a total of one-hundred sample questions to use to prepare for the exam proper. The exam consists of fifty questions with a pass score of 65%.

First off I scanned the course book and slides. As the RESILIA foundation course is based at Blooms Level 2, key definitions are certainly examined. Also examined are key and pivotal points and areas regarding cyber resilience. As a trainer it was easy enough for me to spot the key tenants of the course and using the syllabus I got a clear view of what areas are examined. Then I took a day out oy my schedule to read, take notes, prepare, do the sample papers, review and repeat the process again.

Beware though, this approach is not for everyone, and as I learnt later on during the exam proper, once you rule out the question distractors you are generally left with at least two plausible answers.

As part of the TTT, I was provided with an exam voucher to take the exam online. As I am registered through PeopleCert, I took the online exam with them. The process was seamless and best of all, with online proctoring, I did the exam in the comfort my own home office.

Overall the courseware is good, the book is concise and the two sample exams help prepare for the exam proper. Beware though, the exam is not to be taken lightly.

For those trainers out there who want to upskill and deliver RESILIA courses, I understand there is still an opportunity to register for the RESILIA Train The Trainer for free up until the end of August 2015, at least through ITpreneurs.

The next step is to tackle the forthcoming RESILIA Practitioner exam in order to quality as an official trainer for the RESILIA Portfolio.


Report highlights service and support issues when adopting cloud computing

My latest article on cloud computing is available at the below links and is also reproduced here

http://bizplus.ie/auxilion-report-urges-more-cloud-awareness/

http://www.businessandleadership.com/leadership/item/51521-report-highlights-service/

 

Businesses adopting cloud computing services need ask a range of questions about support, backup and security to ensure that they receive adequate levels of service from their provider, according to a new report.

“Cloud computing and cloud based services are growing exponentially, yet many are unaware of the questions they need to ask to ensure quality of service,” said Mark O’Loughlin, head of cloud advisory and consulting at Auxilion and author of the report.

The IT service management and cloud computing report highlights key issues that need to be discussed with the provider before implementing cloud services, including the legal jurisdiction the data stored in and the level of service and back up provided.

 “For example, customers may assume that their applications and services are fully resilient and backed-up, only to find out during a service outage that they have inadequate arrangements in place,” O’Loughlin said.

“The legal jurisdiction of where the data is stored also poses serious legal and compliance issues such as who has access to the data from a legal perspective and what data protection laws apply.”

The report advisers that cloud computing and cloud based services customers should expect, and demand, at least the same levels of service as those provided by traditional IT service providers and internal IT organisations.

And it recommends implementing ITIL (Information Technology Infrastructure Library) principles to support the adoption and use of cloud computing and cloud based services. 

“Applied properly, cloud computing has huge cost and productivity benefits,” said O’Loughlin. “For example, businesses no longer need to procure, operate and maintain full and complete back-end IT infrastructure and applications. In addition, smart phone and tablet devices have enabled new mobile business models which did not exist ten years ago, via cloud enabled applications and improvements in data communications and broadband access and speeds. 

“However, when adopting cloud computing and cloud based services, businesses should not forget the basic principles of IT service management.”

Mark O'Loughlin, head of cloud advisory and consulting, Auxilion. 1


ITIL and the Cloud

There is no doubt that a current shortfall of a defined global best-practice for cloud computing is creating challenges. However previous investments in IT management structures and best practices such as ITIL® can be capitalized on and provide a solid foundation for managing cloud based services and hybrid IT environments.

Click here to read my latest blog for Auxilion, and watch the interview on how ITIL best practices can be utilised in cloud computing.


Great News. Professional Cloud Service Manager

Great to see @PinkElephantUK delivered another Professional Cloud Service Manager #PCSM  course.

Excellent feedback was received from the delegates and Pink retain their 100% exam success rate with this course.

This is great news for me personally as both the author and creator of the course and as the trainer who delivered this course for Pink Elephant UK.

More news on this great achievement to follow.

If you would like details about the Professional Cloud Service Manager course, please let me know.

Additional details can be found here.


The IT profession and the cloud. Are technical competencies on their way out?

I was interviewed recently by AXELOS (owners of ITIL) regarding the disruptive nature of cloud computing and its effect on traditional IT jobs. A transcript of that interview is included below with a link to the complete interview.

 

Cloud computing is a disruptive innovation for business and IT, changing how technology services are provided for both consumers and service providers.

In practice, cloud computing promises to deliver various IT and compute services quicker, faster and cheaper - without the need for ownership of the whole IT infrastructure. Even typical IT service providers may no longer own certain parts of their IT infrastructure. They may choose to outsource that to a cloud provider in order to capitalize on the economies of scale and lower costs.

But what are the competencies needed to manage this shift in the IT landscape?

Organizations are slowly becoming aware of the need to upskill both their technical and business knowledge in order to 1) understand the shift cloud computing introduces 2) understand how to capitalize on the benefits that cloud adoption brings and 3) understand how to manage procure, integrate and manage cloud computing and cloud based services.

Even if the organization outsources various elements of its IT to a cloud provider it is true to say that, in this hybrid IT cloud model, training and education will be needed for practitioners to understand, work with and benefit from cloud computing.

Staff within technology and outsourced IT providers will absolutely need to be upskilled and certified to handle the requirements of designing, transitioning and managing cloud computing and cloud based services in hybrid IT environments.

Want to know more? Read the complete article here: www.axelos.com/news/it-profession-and-the-cloud


Congratulations - Winners

Congratulations to the following people who recently won free e-Book vouchers after attending my session on Service Management for Cloud Computing.

A big thank you to to Ivo van Haren for providing the e-Book vouchers.

Vouchers can be used to obtain a free e-Book from here: www.vanharen.net

The winners are:

Gediz Curgul
Savita Robert
Barry O'Sullivan
Daytinn Kros
Stig Bjørling Ellingsen

Well done all, and thank you for attending.

 


Q&A with Mark O’Loughlin discussing Cloud Computing for ITSM

 The following is Q&A with Mark O’Loughlin discussing Cloud Computing for ITSM. This interview was held in advance of the itSMF Estonia conference.

On December 2nd, itSMF Estoniais hosting their 9th annual full-English conference, presenting a wide range of topics around ITSM, including DevOps and Cloud. Delegates will be able to enjoy a truly international selection of speakers, including Kevin Behr (co-author of The Phoenix Project) and Adrian Cockcroft (previously Cloud Architect at Netflix).

Attendance fees range from €50 to €100, which is more than a bargain, and to top that, Van Haren Publishing will be giving a free e-book to every delegate.

Leading up to this event, Mark O’Loughlin, as recognised industry leader in the field of service management and cloud computing, shares his view on Cloud Computing. He explains how Cloud Computing is changing IT Service Management, with a Q&A of his presentation at the itSMF UK Conference this November.

 

Q. Can you give a quick recap of the intro to your session at the itSMF UK Conference?

A. Cloud computing is changing how IT is provided, moving many elements of ownership and control away from in-house and individual IT providers. Therefore this shift in the industry brings about changes which organisations need to be aware of in order to address them.

I provided an overview of the effect of cloud computing on existing IT management practices, including IT service management (ITSM) and ITIL best practices

 

Q. Why is cloud computing important?

A. Cloud computing is a disruptive innovation in business and IT models. It is disruptive because it is changing how IT products and services are being provided for both the consumer and the service provider. Cloud computing is moving organizations away from the traditional software licensing models and premises-based data centre hosting to ‘pay-as-you-go’ or utility based pricing.

Over time, as the adoption of cloud computing increases, organizations will see a reduction in the IT infrastructure which they would have previously bought, operated and maintained.

Cloud computing does not fit every scenario, but where it does, the promise is one of scalability, lower cost, flexibility and reliability. Please note, it is incumbent on any organisation moving services to the cloud to check how these promises will be delivered.

 

Q. What does this mean to IT service management and service providers?

A. Cloud service providers are no different to traditional IT service providers in relation to their need to provide quality, cost-effective, secure and available IT services. When you move your services ‘to the cloud’, certain elements of how an organisation traditionally managed IT services will have to change. The difficulty is the lack of knowledge beforehand of what organisations need to change and how to make those changes.

In my presentation I provided a number of considerations and scenarios where organisations will have to adapt and change their processes and working method after outsourcing to a cloud provider, be it a full or partial outsource engagement.

 

Q. Does this mean organisations have to reinvent the wheel, so to speak, regarding how they run and manage their IT services?

A. Absolutely not. IT organizations using ITIL and other frameworks and standards, will be required to adapt certain elements of their operations to cater for the disruptive nature and benefits of cloud computing.

For those organizations using ITIL best practice and other frameworks and standards the message is clear: there is no need to undo the current IT organization and how it operates. The important thing is to identify the areas that need to be updated, changed or modified. This way organisations can profit from the added value that cloud computing can bring to the organization as well as to the customers and consumers.

These concepts and ideas are further explored in the recently released white paper by AXELOS.

Download a free copy here.

 

About Mark O’Loughlin:

Mark O’Loughlin is the founder, Managing Director and Principal Consultant of Red Circle Strategies. At Auxilion, Mark is Service Architect and principal consultant.

He is the former director of itSMF Ireland and one of the first people to be globally awarded with the ITIL® Master accreditation.

At the Cloud Credential Council, Mark is as director actively involved in creating and promoting best-practice for cloud computing and service management. He is also the Lead Author and Architect of the Professional Cloud Service Management course and certificate for the Cloud Credential Council. For further details click here.

 

 


Axelos release best practice white paper for cloud computing

Axelos has released their first best-practice white paper for cloud computing.

It's full title is "Best practice in the cloud: an introduction. Using ITIL to seize the opportunities of the cloud – and rise to its challenges."

I reviewed the white paper on behalf of the Cloud Credential Council: http://www.cloudcredential.org/

The white paper is now available from their website HERE

 


It's getting cloudy - Bright Talk webinar now available

There is no doubt that cloud computing is rapidly advancing in the marketplace.


New cloud based applications and services are coming to market quicker than ever, boasting of reduced cost of acquisition and operation. For some cloud services the pay as you use model is seen as very attractive for many organisations.

Cloud computing, in its current form, is still relatively new. Best practice frameworks, including ITIL ®, and standards need to catch up and provide guidance on how best to use, deliver and consume cloud based services.

 

My recent Bright Talk webinar is available on demand here; https://www.brighttalk.com/webcast/534/107661

 

Log in required to download the slides.


It certainly was cloudy at ITSM 13

The weather that is. A big thank you to all those who attended my session “It’s Getting Cloudy in IT Service Management” at ITSM 13 last Tuesday. It was standing room only for any late arrivals.

The session was well received and public consensus confirms that there is much needed guidance required to help organizations manage cloud service son top of their traditional IT services. More exciting news on this topic to follow shortly.

As a thank you to all who attended, there were vouchers for a free available on the afternoon courtesy of Van Haren Publishing.

Feedback from the session.

"I had the pleasure of chairing a session Mark ran at the itSMF UK conference.  Over the years I have seen many presentations purporting to demystify cloud operations, but Mark's was the first to really deliver.  

His explanations were clear, his examples were credible and his suggestions both practical and pragmatic.  He easily engaged the audience and although representing a company selling cloud solutions, he never came across as selling anything other than his obvious passion for the subject"

Martin Neville

Head of Service Management Integration

Jaguar Land Rover


itSMF UK Conference 2013

I will be presenting "It's Getting Cloudy in Service Management" on Tue Nov 5th at 10:20 at the UK itSMF conference. More details here -> itSMF UK Conference

What effect is cloud having on change management?

Cloud computing changes an organisations approach to demand management. Want to know how?

This and much more over an exciting 45 minute session.

I will be signing copies of my book ‘The Service Catalog” on Tue Nov 5th at the itSMF UK conference.

If you can join me at the event, you won't be disappointed.

Breaking News. I will be announcing important news at the end of the session regarding the service management of cloud based services and cloud computing. More information to follow.


itSMF Canada Conference Details

itSMF 2013 Annual Conference: You’re not too late!

The itSMF 2013 Annual Conference is just one month away – and you still have time to register!

The conference committee has put together an outstanding program for this two day event. Targeting key industry issues and streamed into three themes: Bring Your Own Device, Cloud Computing, and Social Networking, the program is designed to allow you to take advantage of all three tracks. To be sure to cover all of topics we recommend you bring a colleague!

Want to get your management team’s buy in for your next project? Invite them along to the conference as there is a topic and focus for all levels in the organization.

Need further justification? In addition to the educations and knowledge transfer at the event we also offer a one year membership to itSMF with the registration fee for non-itSMF members, further savings at the itSMF bookstore, book signings, PDUs for professional accreditation, attendance at the itSMF AGM, and much more!

You can’t make it to the conference? Pass this invite on to someone who can!

Join your colleagues and suppliers – register today!