Please Remember to Read the Contract.

The cohort of professionals who have attended my personal Professional Cloud Service Manager (PCSM) training sessions will have been taught a very simple lesson in this new digital / cloud world. And it is this simple lesson - READ THE CONTRACT...

... or else you might be surprised at a later date what terms and conditions you signed up to. And the below example is related to just public Wi-Fi. 

http://nymag.com/selectall/2017/07/22-000-people-agreed-to-clean-toilets-by-logging-on-to-wifi.html

 

 


Webinar - ITSM, DevOps, Lean IT, Cloud – Better Together?

Honoured to be speaking at todays global webinar discussing ITSM, LEAN IT and Cloud with a fantastic panel of industry experts.

Do sign up for the live webinar, and if you can't attend - sign up anyway for the recording and watch afterwards.

An exciting webinar itSMF USA has planned for May 17th. They have organised an expert panel representing IT Service Management, Cloud Computing and the Alliance Partners from the Lean IT Association (LITA) and the DevOps Agile Skills Association (DASA).

https://i0.wp.com/www.itsmfusa.org/graphics/logo.jpg?resize=237%2C45

Our expert panel will discuss the value of their individual portfolio’s while at the same time how ITSM, DevOps, Lean IT and Cloud are all essential elements for organisations looking to transform their business models. The webinar is on Wednesday, May 17, 2017 at 10:30 AM EDT – 4:30 CEST.  I will be conducting the interviews with our distinguished panel, which will include:

  • Robert Stroud, well-known itSMF USA contributor, Forrester Analyst, and ITSM SME represents ITSM and the itSMF on our  Expert Panel.
  • Mark O’Loughlin, author of the ITSM and Cloud Service Manager Course for the Cloud Credential Council, will champion the discussion on the role and importance of Cloud and Cloud Service Management.  
  • Mike Orzen, the Father of Lean IT, will discuss how Lean principles is as relevant today to enterprise IT, as it was when the automotive and manufacturing industries went through their own transformational journeys.
  • Troy DuMoulin, well known and respected VP of Research and Development for Pink Elephant will represent the DevOps Agile Skills Association (DASA) and will discuss why investing in building in high-performance IT teams that possess the right skills and knowledge are critical to transforming to the new IT way of working.

Join us on Wednesday, May 17, 2017, at 10:30 AM EDT – 4:30 PM CEST                

Here’s the LINK to register. https://attendee.gotowebinar.com/register/2487698216507427841


Webinar - ITSM, DevOps, Lean IT, Cloud – Better Together?

Honoured to be speaking at todays global webinar discussing ITSM, LEAN IT and Cloud with a fantastic panel of industry experts.

Do sign up for the live webinar, and if you can't attend - sign up anyway for the recording and watch afterwards.

An exciting webinar itSMF USA has planned for May 17th. They have organised an expert panel representing IT Service Management, Cloud Computing and the Alliance Partners from the Lean IT Association (LITA) and the DevOps Agile Skills Association (DASA).

https://i0.wp.com/www.itsmfusa.org/graphics/logo.jpg?resize=237%2C45

Our expert panel will discuss the value of their individual portfolio’s while at the same time how ITSM, DevOps, Lean IT and Cloud are all essential elements for organisations looking to transform their business models. The webinar is on Wednesday, May 17, 2017 at 10:30 AM EDT – 4:30 CEST.  I will be conducting the interviews with our distinguished panel, which will include:

  • Robert Stroud, well-known itSMF USA contributor, Forrester Analyst, and ITSM SME represents ITSM and the itSMF on our  Expert Panel.
  • Mark O’Loughlin, author of the ITSM and Cloud Service Manager Course for the Cloud Credential Council, will champion the discussion on the role and importance of Cloud and Cloud Service Management.  
  • Mike Orzen, the Father of Lean IT, will discuss how Lean principles is as relevant today to enterprise IT, as it was when the automotive and manufacturing industries went through their own transformational journeys.
  • Troy DuMoulin, well known and respected VP of Research and Development for Pink Elephant will represent the DevOps Agile Skills Association (DASA) and will discuss why investing in building in high-performance IT teams that possess the right skills and knowledge are critical to transforming to the new IT way of working.

Join us on Wednesday, May 17, 2017, at 10:30 AM EDT – 4:30 PM CEST                

Here’s the LINK to register. https://attendee.gotowebinar.com/register/2487698216507427841


GRAVITY - A cinematic experience in conquering the cloud (and lunch)

Just to let you  know of our next event from Auxilion which is focused on how Irish firms have used cloud services and digital transformation successfully.

I am holding a number of seats for my personal guests, if you missed the invite, just let me know. If you are tight on time, we welcome you and a few of your team to even just join us for lunch (on us!) anytime between 1.00 -2.00pm next Wednesday. I will be there on the day too, so if you can make it would be good to catch up.

You can register using the link below, or just let me know and I can have my colleagues get you all registered and setup.

http://www.auxilion.com/gravity

Details

WHY

Learn how your fellow industry professionals have digitally changed their organisations

WHEN

Wednesday October 5th, from 1:00pm

WHERE

Light House Cinema, Smithfield, Dublin City Centre

Agenda

1:00 – 2:00pm

Lunch and Registration

2:00pm – 3:30pm

Customer Stories

3:30pm – 4:00pm

Networking & Breakout Technology Showcase Area


Cloud washing is back in the news

The cloud market continues to grow at a phenomenal pace. There is now denying this. However it appears that the world of cloud washing may be making somewhat of a re-appearance, if ever it disappeared in the first place.

On day one of the Professional Cloud Service Manager course we learn about what cloud computing is and how to identify cloud and non-cloud services. We learn how to apply a quick acid-test to cloud based services which, when understood, is quite simple to do.

On day two of the course, we discuss the concept of cloud washing again when we look at strategising for cloud computing and cloud based services. In particular we look at how one government body defined cloud washing.

For a brief but interesting read on cloud washing have a look at this article.


Microsoft Corporation v. United States of America and a small island in Western Europe.

So, the result is in. At least until the next time perhaps. The legal challenges to Microsoft to allow a US judge gain access to a single email which is stored in a European data centre (Dublin) has come to a close (for now!!).

And the verdict. A US court has ruled that the US government cannot force Microsoft to give authorities access to the firm's servers located in other countries.

So on one hand privacy (to a point, and as much as can be) seems protected, while others cite the fact that criminals can avail of such privacy to provide a 'safe haven' for certain activities.

-Judge Susan Carney ruled against the DoJ on the basis that the Stored Communications Act of 1986 limited the reach of warrants applicable outside the US. She noted that such restrictions were vital to maintaining good relations with other nations.

However...

-Another judge involved in the ruling, Gerard Lynch, said the 1986 law was in urgent need of an update.

"I concur in the result," he wrote. "But without any illusion that the result should even be regarded as a rational policy outcome, let alone celebrated as a milestone in protecting privacy."

While there is a firm judgement in place for now, the question remains what next, and when will countries look to update either their laws or collaborate on an international level?

In the meantime it looks like major and significant public cloud providers will continue to spring up datacentres in-country for key locations / customer bases to encourage adoption of their services without data and privacy issues such as this one.

Some references below.

Microsoft

https://blogs.microsoft.com/on-the-issues/2016/07/14/search-warrant-case-important-decision-people-everywhere/#sm.0000ohl1ni2fbdetvbb1ogcd3bro0

BBC

http://www.bbc.com/news/technology-36800334

This has been a very interesting case and one I personally discuss when teaching the Professional Cloud Service Manager course. We look at this from the perspectives of creating a cloud strategy and design considerations regarding privacy when using clouds. It is a very powerful case study for a number of reasons.


Cloud workload portability. Concerned or care?

In a recent article, InfoWorld looks at cloud workload portability and if it is a reality or not.

 Portability is one of a number of specific design considerations one should examine closely before entering a public cloud and still relevant for private clouds. Portability, or the perceived lack of portability within clouds, is considered a barrier to adoption for some firms. Other firms may experience dissatisfaction with their cloud experience after a period of time when they may choose to move to another cloud provider. For others there may be no issue, for example test and development environments.

 The article goes on to state that ‘Sure, Docker and container management and orchestration solutions have made portability vastly easier, but as soon as you start availing yourself of the special services of whatever platform you’re on, you’re hooked’.

 The general premise of the article is sound. However, I think it misses a point, in that data portability in clouds, using technologies such as Docker, container management and orchestration solutions should provide less of a barrier for those firms concerned with portability, and more opportunity to those where portability is less of an issue.

Once you integrate any IT solution with other proprietary and, in many instances, non-propriety solutions and integrations, the ability of portability diminishes. This holds true for cloud and non-cloud (traditional IT) scenarios.

As we discovered on the Professional Cloud Service Manager course delivered last week, when the concept of cloud service arbitrage becomes a reality, hopefully full portability will be addressed, with the added bonus of true utility pricing capabilities for cloud users.

Until then, portability is one of the elements which should be considered when at the define stage of your cloud adoption strategy – even on a per-application, platform or instance basis, i.e. before a firm moves workloads into the cloud. It should also feature heavily in the design stage of a firms planned adoption of cloud based services.

Want to know more about how the Professional Cloud Service Manager course can help in your firm in their adoption of cloud computing and cloud based services? Get in touch or use link below.

http://www.auxilion.com/professional-cloud-service-manager

The InfoWorld’s article can be found here.


Professional Cloud Service Manager Day 3- May 19th

Professional Cloud Service Manager Day 3- May 19th

Day three of the Professional Cloud Service Manager drew to a close some hours ago. The scenic backdrop of Glanmire in Cork was a perfect location to take three days out to deliver the course. We had an international affair with delegates from Ireland, Finland and Saudi Arabia.

Day three examined a number of ITIL process and the impact of cloud on these. We examined the role of governance and the gaps that exist today. Exam prep completed after lunch. It was a shame to say goodbye to all, but as the phrase goes ‘all good things must come to an end’.

Best of luck to all the delegates with the exam and results.


An Ode to Cloud

It is Poetry Day Ireland today, so I thought I would get into the spirit of things.

An Ode to Cloud

There was a time; when clouds were near
rain would follow, soon to clear.
With resource-pooling; clouds grew bigger;
Self-serving themselves with a snigger.

The clouds you see race through the sky
meeting planes as they fly by.

Clouds of old just want to rain
on our heads and down the drain.
The dark grey clouds cast out the light,
while wispy ones they just take flight.

The clouds you see race through the sky
meeting planes as they fly by.

But when it’s dry and thirst arrives,
that is when things get contrived.
“Please just rain”; we command.
But alas; not on-demand.

The clouds you see race through the sky
meeting planes as they fly by.

Clouds today are internet bred.
A mix of public, private, hybrid.
Do clouds today seem less complex?
And more elastic when run on OPEX?

The clouds you see race through the sky
meeting planes as they fly by.

Click here for more details on all things cloud related and for exciting news from EXIN and the Cloud Credential Council.


EXIN Appointed Official Exam Institute for the Cloud Credential Council.

This is really great news. EXIN have been appointed the official Exam Institute (EI) for the Cloud Credential Council. I expect this will help further drive the adoption of the Professional Cloud Service Manager course globally. The PCSM course is the only vendor neutral service management course for cloud computing.

For more details about the PCSM click here.

Details from the recent press release are below

EXIN Appointed Official Exam Institute for the Cloud Credential Council

PALO ALTO, CA--(Marketwired - April 26, 2016) - The Cloud Credential Council (CCC) and EXIN, the global exam institute for ICT-professionals, have entered a partnership appointing EXIN to be the official exam institute for the CCC certification program. The mutual vision of EXIN and the CCC in cloud competence development provided a perfect opportunity to join forces.

The CCC is an established cloud competence development body and the creator of the leading vendor-neutral, role-based, CCC cloud certification program. The CCC certifications, mapped to key roles in IT and business, were developed after extensive research and contributions from user organizations and leading cloud technology vendors to provide a well-rounded approach to cloud competence standards. EXIN, as an authority in the IT training industry, brings a wealth of experience and support to the CCC in managing the growing demand for cloud certification. EXIN will be handling all accreditation and exam services on behalf of the CCC as of May 1, 2016.

Joining forces to further advance cloud competence standards in industry is a logical next step for EXIN and the CCC. The CCC will benefit greatly from EXIN's extensive experience as a leading IT certification and accreditation body. Industry forecasts anticipate continued growth for cloud computing in 2016 and beyond. With this growth, the training and certification needs of IT professionals is of increasing concern for many organizations, making this a good time to combine and boost the efforts of EXIN and the CCC to fill the cloud skills gap.

About the Cloud Credential Council

The Cloud Credential Council (CCC) is an international member-based organization mandated to drive cloud readiness through effective competence development. The CCC has established critical cloud certifications for key IT roles in order to cultivate cloud-ready IT professionals. As an independent and vendor-neutral certification body, the CCC has an expanding list of members consisting of public sector and academic institutions, cloud service providers, cloud users, cloud training providers, professional associations and international certification bodies across the world. Visit www.cloudcredential.org for more information.

About EXIN

EXIN is the global independent certification institute for ICT-professionals. With 30 years of experience in certifying the competences of over 2 million ICT-professionals, EXIN is the leading and trusted authority in the ICT-market. With over 1000 accredited partners EXIN facilitates exams and e-competence assessments in more than 165 countries and 20 languages. EXIN is co-initiator of the e-Competence Framework, which was set up to provide unambiguous ICT certification measurement principles within Europe and beyond. For further information, please visit www.exin.com.

 


Report highlights service and support issues when adopting cloud computing

My latest article on cloud computing is available at the below links and is also reproduced here

http://bizplus.ie/auxilion-report-urges-more-cloud-awareness/

http://www.businessandleadership.com/leadership/item/51521-report-highlights-service/

 

Businesses adopting cloud computing services need ask a range of questions about support, backup and security to ensure that they receive adequate levels of service from their provider, according to a new report.

“Cloud computing and cloud based services are growing exponentially, yet many are unaware of the questions they need to ask to ensure quality of service,” said Mark O’Loughlin, head of cloud advisory and consulting at Auxilion and author of the report.

The IT service management and cloud computing report highlights key issues that need to be discussed with the provider before implementing cloud services, including the legal jurisdiction the data stored in and the level of service and back up provided.

 “For example, customers may assume that their applications and services are fully resilient and backed-up, only to find out during a service outage that they have inadequate arrangements in place,” O’Loughlin said.

“The legal jurisdiction of where the data is stored also poses serious legal and compliance issues such as who has access to the data from a legal perspective and what data protection laws apply.”

The report advisers that cloud computing and cloud based services customers should expect, and demand, at least the same levels of service as those provided by traditional IT service providers and internal IT organisations.

And it recommends implementing ITIL (Information Technology Infrastructure Library) principles to support the adoption and use of cloud computing and cloud based services. 

“Applied properly, cloud computing has huge cost and productivity benefits,” said O’Loughlin. “For example, businesses no longer need to procure, operate and maintain full and complete back-end IT infrastructure and applications. In addition, smart phone and tablet devices have enabled new mobile business models which did not exist ten years ago, via cloud enabled applications and improvements in data communications and broadband access and speeds. 

“However, when adopting cloud computing and cloud based services, businesses should not forget the basic principles of IT service management.”

Mark O'Loughlin, head of cloud advisory and consulting, Auxilion. 1


ITIL and the Cloud

There is no doubt that a current shortfall of a defined global best-practice for cloud computing is creating challenges. However previous investments in IT management structures and best practices such as ITIL® can be capitalized on and provide a solid foundation for managing cloud based services and hybrid IT environments.

Click here to read my latest blog for Auxilion, and watch the interview on how ITIL best practices can be utilised in cloud computing.


Cloud Showcase Event

See what an ISO20000 certified & ITIL aligned IT operation looks like in the cloud.

Auxilion provides 24x7 IT Support Services to some of the largest Irish and international organisations around the globe – entirely from the cloud.

Join us on Friday June 26th at our Service Operations Centre in Park West where Cloud Service Management experts Karl Howley and Mark O’Loughlin will host a special workshop on getting best practice IT operations and support into the cloud

For more details http://www.auxilion.com/abovethecloud


Great News. Professional Cloud Service Manager

Great to see @PinkElephantUK delivered another Professional Cloud Service Manager #PCSM  course.

Excellent feedback was received from the delegates and Pink retain their 100% exam success rate with this course.

This is great news for me personally as both the author and creator of the course and as the trainer who delivered this course for Pink Elephant UK.

More news on this great achievement to follow.

If you would like details about the Professional Cloud Service Manager course, please let me know.

Additional details can be found here.


Cloud Computing. A Brief History in Time

At a recent speech I gave at an event in Dublin, I discussed the history of cloud computing and its origins.

I was speaking on behalf of Auxilion, an Irish IT managed services company moving and supporting organisation in the cloud.

As I was talking to a room on non-technical people I purposefully kept the details light, high-level and of a non-technical nature.

Basically the origins of cloud computing are very simple, but require the latest technologies to enable people to receive the benefits of using the cloud.

I have saved the details up to Slide Share where you can download a or view a copy of the presentation.

Download a copy from here now!

Please let me know if you have any questions or comments.

 


The IT profession and the cloud. Are technical competencies on their way out?

I was interviewed recently by AXELOS (owners of ITIL) regarding the disruptive nature of cloud computing and its effect on traditional IT jobs. A transcript of that interview is included below with a link to the complete interview.

 

Cloud computing is a disruptive innovation for business and IT, changing how technology services are provided for both consumers and service providers.

In practice, cloud computing promises to deliver various IT and compute services quicker, faster and cheaper - without the need for ownership of the whole IT infrastructure. Even typical IT service providers may no longer own certain parts of their IT infrastructure. They may choose to outsource that to a cloud provider in order to capitalize on the economies of scale and lower costs.

But what are the competencies needed to manage this shift in the IT landscape?

Organizations are slowly becoming aware of the need to upskill both their technical and business knowledge in order to 1) understand the shift cloud computing introduces 2) understand how to capitalize on the benefits that cloud adoption brings and 3) understand how to manage procure, integrate and manage cloud computing and cloud based services.

Even if the organization outsources various elements of its IT to a cloud provider it is true to say that, in this hybrid IT cloud model, training and education will be needed for practitioners to understand, work with and benefit from cloud computing.

Staff within technology and outsourced IT providers will absolutely need to be upskilled and certified to handle the requirements of designing, transitioning and managing cloud computing and cloud based services in hybrid IT environments.

Want to know more? Read the complete article here: www.axelos.com/news/it-profession-and-the-cloud


Congratulations - Winners

Congratulations to the following people who recently won free e-Book vouchers after attending my session on Service Management for Cloud Computing.

A big thank you to to Ivo van Haren for providing the e-Book vouchers.

Vouchers can be used to obtain a free e-Book from here: www.vanharen.net

The winners are:

Gediz Curgul
Savita Robert
Barry O'Sullivan
Daytinn Kros
Stig Bjørling Ellingsen

Well done all, and thank you for attending.