Mark is an IT Service Management Principal, Service Architect, IT management consultant, author, speaker and trainer with extensive experience in IT service transformation supporting business change, service transition, service design, and value creation.
Mark is a recognised industry leader in the field of service management and cloud computing, is a former director at itSMF Ireland and was one of the first people to be globally awarded the ITIL® Master accreditation.
As a director at the Cloud Credential Council, Mark is actively involved in creating and promoting best-practice for cloud computing and service management. For further details on the Cloud Credential Council click here.
Mark is the Lead Author and Architect of the Professional Cloud Service Management course and certificate for the Cloud Credential Council. For further details click here.
Mark is the author of The Service Catalog - A Practitioner Guide, part of the Best-Practice series of books. For further details click here.
As a member of the Canadian ISO/IEC 20000/JTC1/SC7/WG25CA Work Group, Mark is involved in contributing to the continuing development of the ISO/IEC: 20000 standard and guidance papers for IT Service Management (ITSM).